Terms of use

Effective 24 October 2026

These terms govern the Skygen website and marketing workspace at skygen.ai. “Skygen”, “we” and “us” mean the operator of this service. For a paid purchase, the seller is also identified at checkout and on your Whop receipt. By creating an account or using the service, you agree to these terms. If you act for an organisation, you must have authority to bind it.

1. The service

Skygen helps you research businesses and creators, prepare outreach, analyse websites and advertising accounts, create content and manage marketing work. Features and allowances depend on your plan and connected services. Some work needs an external account, a ready sending mailbox or your approval before it can run.

Research and AI-generated output can be incomplete or incorrect. Review recipients, factual claims, creative assets, campaign settings and permissions before authorising external actions. Targets and forecasts are not guarantees of traffic, deliverability, replies, leads, revenue or advertising performance.

2. Your account

You must be at least 18 and legally able to enter into these terms. Provide accurate information, protect your credentials and API keys, and connect only accounts and data you are authorised to use. You are responsible for actions through your account, including approved background work. Notify us of suspected unauthorised access.

Do not share access across organisations whose private work should remain separate. You can revoke a connection through the relevant provider. Signing out of Skygen does not cancel a subscription or revoke permissions granted directly to another provider.

3. Trial, prices and payments

Sign-up is free. The paid trial costs $2 for seven days, plus applicable taxes shown at checkout. It is a one-time purchase: the trial does not automatically renew or convert into a subscription. Continuing on a paid plan requires a separate purchase.

Paid subscriptions renew every 30 days until canceled. The selected plan, currency, billing interval, applicable taxes and total charge are displayed before payment confirmation. Prices and allowances are available in Billing & usage and on the pricing page. A plan marked as unavailable for online checkout cannot be purchased through that checkout.

Whop processes real payments. Confirming a subscription purchase authorises its recurring charges until cancellation. Whop and its payment partners handle payment credentials under the Whop Buyer Terms and Privacy Policy. Skygen receives purchase and subscription records to manage access, but does not receive your full card number or card security code.

Ad spend, publisher fees, creator fees, domains, mailboxes and other third-party purchases are separate from your Skygen plan unless a purchase explicitly includes them.

4. Cancellation and plan changes

Cancel renewal in Billing & usage before the next renewal date to avoid the next charge. Access normally continues until the displayed paid period ends. Refunds, reversals, payment failures or abuse may affect access sooner. Keep the cancellation confirmation and contact us if the displayed status does not update.

A plan change requires its own confirmation, identifying the plans kept or replaced and the resulting recurring price. A replacement does not take effect merely because you open checkout or return from Whop. Previously used allowances may carry over as shown in the product. Saved work remains readable after access expires, subject to account security, retention and legal restrictions.

We will disclose changes to an existing recurring price before they take effect and obtain consent where required by law. You may cancel before the affected renewal if you do not accept the new price.

5. Refunds and payment problems

For an unrecognised charge, duplicate payment or processing error, contact Whop support. For access problems, service not delivered as described or a refund request, use the Skygen seller contact on your receipt. Include the purchase reference and problem description; never send full card details.

Cancellation stops future renewals and does not by itself refund a payment already made. We review service-related refund requests individually and correct confirmed billing errors or non-delivery. Nothing here removes mandatory refund, withdrawal, consumer-protection or card-dispute rights. Where a statutory withdrawal right applies, we honour it; using the service alone is not treated as a waiver.

6. Acceptable use

• Use Skygen for lawful business marketing. You are responsible for your audience, lawful basis, consent where required, message content, disclosures and connected-platform rules.
• Do not send unlawful or deceptive messages, ignore opt-outs, impersonate others, infringe rights, harass people or use the service to discriminate.
• Do not submit sensitive information unnecessary for the work, including special-category personal data, government identifiers or payment credentials.
• Do not bypass limits, approval requirements, security controls or another customer’s access boundaries.

You are the controller of personal data in the lists and campaigns you direct. Skygen processes that customer work under the Data processing addendum. Account administration, security, billing and the shared research corpus are separate activities described in the Privacy Policy. Holding business contact data does not automatically make an unsolicited marketing message lawful.

7. Allowances and safeguards

Billing & usage shows your plan allowances, consumption and current period. Infrastructure safeguards also apply:

• 200 worlds per account.
• 6000 reads, 3000 writes and 600 heavy operations per minute.
• 25 messages per mailbox per day, with at least 90 seconds between two sends from the same mailbox.
• 20 address-verification probes per domain per hour.
• At least 0.4 seconds between two requests to the same website.

An opt-out recorded against your account refuses every campaign and every mailbox you have. A human-only removal of an eligible manually added suppression is recorded with a reason and who did it. Recipient opt-outs cannot be overridden through that removal.

8. Content and third-party services

You retain your rights in material you provide and grant Skygen permission to process it to deliver and secure the service and carry out your instructions. You must have the rights needed to submit material and use resulting output. AI output is not guaranteed to be exclusive or free of third-party rights.

Connected platforms and service providers have their own terms, charges and availability. Skygen cannot guarantee a provider’s continued availability, approval of a campaign or treatment of AI-generated content.

9. Availability and account closure

We work to keep Skygen available but do not promise uninterrupted or error-free operation. Keep independent copies of material you need. We may restrict work that threatens security, violates these terms, lacks a required permission or depends on a failed payment. Where practicable, we will provide notice and an opportunity to resolve the problem.

You may stop using the service at any time. Account deletion is handled by request under the Privacy Policy. Cancel recurring subscriptions separately before requesting deletion; a deletion request is not a cancellation confirmation.

10. Liability and disputes

To the extent permitted by applicable law, Skygen is not liable for indirect or consequential losses, including lost profit or anticipated marketing results. Nothing excludes liability or remedies that cannot lawfully be excluded, including mandatory consumer rights, fraud or other non-excludable liability.

Contact us first so we can try to resolve a dispute. These terms do not impose mandatory arbitration, a class-action waiver or an exclusive foreign court. Applicable law and mandatory jurisdiction or consumer protections continue to apply.

11. Changes and contact

Updated terms will show their effective date. Material changes affecting an existing paid subscription will be communicated before taking effect where required. Changes do not remove rights arising from an earlier purchase.

For purchases, use the Skygen seller contact on your Whop receipt. For data requests, contact privacy@skygen.ai. Report security concerns to security@skygen.ai.